Delivery Policies

Delivery Policy & Distance

Delivery is available to a limited distance with orders of minimum of $25 or more.

Pickup Order

To save on all delivery charges, consider using pickup service. Remember to go to the right location of our stores where you placed the order. Easy and Free! 

Prices

All Prices declared on the Website are exclusive of taxes. Please verify the total payable amount during checkout before placing the order. Our prices are liable to change anytime without notifying you. You shall be responsible for full payment of the order received by you. All charges payable shall be displayed on the Website, no extra charges would be application for these services.

Payment

You are allowed to choose between various payments options while placing an order via calling our restaurant or on the Website. You agree to use your own debit/credit card or bank details for transaction. We would not be responsible for misuse of your card if all the security checks are verified. You agree that the methods of payment may be updated from time to time on the Website. You agree to review the same and use our Website and suitable payment option accordingly.

Delivery of your order

The logistics of delivery shall be handled by us unless otherwise requested. At the time of placing an order, an estimated time of delivery depending on your location would also be shared with you along with a contact number for tracking status of your order. Please note that we work our best to ensure that you receive your order as fast as we can but sometimes due to external factors like traffic, road closing etc., your order might take a while longer.

Cancellation and Changes

Please note that all orders shall be considered confirmed unless you cancel the order before it is dispatched to you. You need to call us in order to cancel your order or to change your order before its dispatch. There are no cancellation charges if you cancel your order in the given timelines. All the communications will be shared with you on your registered mobile number.

Complaints

You can contact us at the phone number provided to you while placing the specific order with complete details of the complaint encountered by you. We shall try to fix the issue accordingly.

Tax Exempt Organizations

Salt and Pepper Grill from all three locations will try to be as accommodating as possible with not-for-profit organizations. We specialize in working within your budget. Please be prepared to fax us your District of Columbia Tax Exempt Certificate prior to payment.